FAQs for Clients

  • CYNCH uses the address or zip code that you provide upon signup to serve you tailors in your area. You can update your location in your Account to ensure you find local tailors wherever you are.

  • CYNCH allows you to search for tailors offering a variety of services, including:

    • Hemming/cuffing

    • Shorten/lengthen sleeves

    • Add/remove/adjust straps

    • Fix holes or tears

    • Tailor overall fit

    • Other

    You can also search for tailors based on a variety of clothing materials, including:

    • Cotton

    • Satin/silk

    • Denim

    • Chiffon

    • Linen

    • Lace

    • Velvet

    • Polyester/rayon

    • I don’t know

  • You pay the tailor upon pickup of the garment after the tailor has performed the alterations you discussed.

    Payment method is determined by the tailor (i.e. credit card, cash, venmo, etc.). We recommend asking your tailor at the fitting if they accept your preferred payment method.

    CYNCH does not currently offer payment integration in-app.

  • Yes, CYNCH allows you to track the progress of your garment in-app. On the ‘Appointments’ tab, you can see if your appointment status is marked as ‘Upcoming’, ‘In Progress’, or ‘Complete’.

    Upcoming = your fitting appointment is coming up! Bring your garment so you can tell your tailor your desired fit.

    In Progress = your tailor is working on your garment.

    Complete = your garment is ready for pickup!

  • You have 48 hours after the tailor marks your garment as ‘In Progress’ to cancel the project. This is to ensure the tailor does not get too far into a project before a client cancels. After 48 hours, a client must follow-through with the garment and pay for the tailor’s services.

    Upon cancellation, it is the client’s responsibility to pick up their garment from the tailor. Tailors are not liable for garments left by cancelled clients.

FAQs for Tailors

  • Hello future CYNCHER! You can sign up by selecting ‘I’m a tailor’ when you open the CYNCH app.

    Fill out the onboarding questions to create your account. Once your account is created, you will be shown to clients searching for tailors in your area and be able to accept appointments.

  • CYNCH helps you reach more clients by making your services visible to local clients actively searching for tailoring, alteration, or custom design work. Through our algorithm, CYNCH shows your profile to potential clients based on location, services offered, and availability. Plus, your profile can feature client reviews, years of experience, and your personal bio, giving clients the confidence to choose you for their needs.

    With CYNCH, you’re not only connected to a wider audience but also benefit from the platform’s easy booking and tracking system, helping you manage all appointments seamlessly.

  • Yes, you set your own prices and make 100% of what you charge the client. You also determine the methods of payment you accept from clients (i.e. credit card, cash, venmo, etc.).

    While your bio will show a general price range, you will determine the final price of the project at the fitting appointment. Once you determine the final price, you will put this in the app after you select ‘Mark in Progress’.

    Payment occurs upon client pickup of the final garment.

    CYNCH does not take a percentage of what you charge the client, and CYNCH does not offer in-app transactions.

    With CYNCH, you can mark appointments as ‘Paid’ once a client has paid, giving you peace of mind when tracking projects.

  • CYNCH does NOT take a commission from tailors. Tailors keep 100% of what they charge the client.

  • Here is how a tailor manages an appointment:

    1. Clients show up in the ‘Appointments’ tab for tailors. Tailors have the option to reject appointments if they cannot meet with a client at the time they’ve chosen.

    2. Once the fitting has occurred, the tailor does the following:

      1. Selects ‘Mark in Progress’ to change the status of the project.

      2. Inputs the final price of the project as determined at the fitting appointment. This lets the client know what they will be charged.

      3. Select the pickup date and time as discussed with the client at the fitting appointment.

    3. When the client picks up their final garment, the tailors receives payment (by the tailor’s payment method), and the tailor selects ‘Completed’.

    4. Tailors can mark historical appointments as ‘Paid’ to keep track of payment history.